FAQ

We’re glad you’re here! To help make your shopping experience as smooth as possible, we’ve compiled answers to some of the most common questions. If you don’t find what you’re looking for, don’t hesitate to reach out to us at taushop@tauex.tau.ac.il.

Q: Do you offer free pick up?

A: Absolutely! You can pick up your order for free from the locker located in the Administration Building at Tel Aviv University. Simply enter through Gate 14 and take the first left toward the parking lot. For more details, visit our Shipping & Returns page.

Q: How will I receive my order?

A: You can also pick up your order for free from the Tel Aviv University campus. We can also ship directly to you via DONE lockers for your convenience. For more details, check our full policy under Shipping Returns.

Q: Do you ship internationally?

A: Currently, we only ship locally within Israel.

Q: Are there any exclusive items available?

A: Definitely! Our shop features limited-edition Tel Aviv University merchandise you won’t find anywhere else. All our items are custom designed specifically for the Tel Aviv University community, combining unique style with school spirit.

Q: What types of payment do you accept?

A: We accept all major credit cards. Payment details are securely processed at checkout.

Q: Can I exchange an item?

A: Yes, you can exchange items within 14 days of purchase, provided they are unused and in their original packaging. Here at our office at the Administration Building at Tel Aviv University. Please contact us at taushop@tauex.tau.ac.il prior to your arrival.