Shipping & Returns

We’re excited to offer flexible shipping options for your convenience. You can have your order delivered to a locker at your preferred pickup point, or, for those on campus, take advantage of free pickup from the locker at the Administration Building at Tel Aviv University.

Once you complete your purchase, a link will be sent to help you choose your preferred pickup location.

Shipping Information

We use a delivery service that will transport your package to the nearest pickup locker to the address you provided. Once the locker is available, you will receive an SMS notification with the details.

Delivery Time:

Your package will arrive at your chosen pickup point (locker) within 7 business days from the order date.

Package Storage in Lockers:

Your package will be stored in the selected locker for 48 hours.

Notifications & Updates:

How will you know your package has arrived? You will receive an SMS from the shipping company with all the details.

Uncollected Packages:

Important! Your package will be available for pickup for 48 hours only before being returned. Please make sure to collect it on time.

Shipping Fee:

The shipping cost is 25 NIS.

For any questions or inquiries regarding shipments, you can contact our customer service center at *5099, Sunday–Thursday from 08:00 to 20:00, and Friday/holiday eves from 08:00 to 14:00.

You can also reach us via email at taushop@tauex.tau.ac.il.